We have received feedback that the device is unable to connect back to the network after performing a software update. If this happens, please reset the device by pressing the button on the InvisOutlet for 5 seconds until it blinks, and then pair the device again using the Matter code provided in the instruction manual or on the metal plate.
If you are using the InvisHome app, you would not need to delete the device from your account. Pair it again using your preferred Matter ecosystem or InvisHome, and it will be connected automatically.
We apologize for the trouble and thank you for your support.
Sincerely,
Lawrence